1. Our Commitment to Privacy

At Proactive Environmental & Safety Solutions (PESS), we are committed to protecting the privacy, confidentiality, and security of personal information entrusted to us. We recognise the importance of safeguarding personal data and maintaining the trust of our learners, clients, website visitors, partners, and stakeholders.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information obtained through our website, training programmes, qualifications, certification services, consultancy activities, events, and related services.

2. Information Collection

We may collect personal information directly from you when you:

• Contact us through our website
• Register for training courses or qualifications
• Subscribe to newsletters and updates
• Participate in webinars, workshops, or events
• Request information about our services
• Complete forms or surveys

The information collected may include:

• Full Name
• Email Address
• Telephone Number
• Mobile Number
• Postal Address
• Job Title
• Company Information
• Training Records
• Qualification Information
• Assessment Results
• Payment Information
• IP Address and Website Usage Data

3. Use of Information

Information collected may be used to:

• Fulfil your requests and enquiries
• Deliver training and qualification services
• Process registrations and enrolments
• Provide learner support
• Manage assessments and certifications
• Process payments and transactions
• Improve website functionality and services
• Send newsletters and service updates
• Maintain quality assurance standards
• Meet legal and regulatory requirements

4. Data Sharing and Disclosure

PESS does not sell, trade, rent, or transfer personal information to third parties for commercial purposes.

Information may be shared where necessary with:

• Awarding Organisations
• Accreditation Bodies
• Certification Partners
• Examination Providers
• Payment Processing Providers
• Technology Service Providers
• Government Authorities where legally required

5. Data Security

We implement a variety of technical and organisational measures designed to protect personal information from unauthorised access, misuse, alteration, disclosure, loss, or destruction.

• Secure Website Technologies
• Access Control Procedures
• Password Protected Systems
• Data Encryption Where Appropriate
• Regular Security Reviews
• Staff Confidentiality Obligations

6. Cookies and Analytics

Our website may use cookies and website analytics tools to improve functionality, understand visitor behaviour, analyse website traffic, and enhance the user experience.

You may disable cookies through your browser settings; however, some website features may not function correctly.

7. Your Rights

Subject to applicable laws and regulations, you may have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Withdraw consent where applicable
• Restrict certain processing activities
• Opt out of marketing communications

Please note that communications relating to registrations, certifications, learner records, payments, or service delivery may be necessary and cannot be opted out of.

8. Children's Privacy

Our services are intended for individuals aged 18 years and above. We do not knowingly collect personal information from children under the age of 18.

If information relating to a minor has been provided to us inadvertently, please contact us immediately so appropriate action can be taken.

9. Policy Updates

PESS reserves the right to amend, update, revise, or modify this Privacy Policy at any time without prior notice.

Any changes will become effective immediately upon publication on our website. Users are encouraged to review this Privacy Policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact:

Proactive Environmental & Safety Solutions (PESS)
Email: training@pess.com.pk
Phone: +92 300 0837473
Office No. 11, 1st Floor, Hyderabad Trade Centre, Hyder Chowk, Hyderabad, Sindh, Pakistan